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RETURNS: A return request should be submitted within 30 days of the purchase date of the item/s being returned. Any Crap Shooter models, Hose Reels, Pee Shooter, Hoses, and Nozzle/Nozzle Kits are eligible for return only when the equipment is Unused and Undamaged. Customer is responsible for all return shipping charges. There will be a 10% restock fee when the goods are still in the original packaging. There will be a 25% restock fee when goods have been removed from the original packaging. Dependent upon the state of the returned item/s, the restock fee will be deducted from the refund amount if the refund is approved. Inspection of unit/s and all components will be completed prior to acceptance of return. If a return is denied, Bullfrog Industries will contact the customer to return the item/s to the customer at their discretion. Please contact Bullfrog Industries for return packaging guidance to avoid risk of damage. IF ANY ITEM HAS BEEN USED, IT IS NOT ELIGIBLE FOR RETURN.
REFUNDS: Item/s will be eligible for a refund when returned within 30 days of the purchase and when the item/s are UNUSED and UNDAMAGED and if approved by Bullfrog Industries. If the return is approved, there will be a full refund excluding a restock fee of 10% for item/s with original packaging intact or 25% for item/s removed from original packaging.
SHIPPING: Bullfrog Industries offers a 3 business to ship any item from time of purchase. UPS Ground is the preferred service level and courier. For larger shipments (dependent upon weight, dimensions, quantity ordered), Bullfrog Industries has the discretion to utilize LTL (less-than-truckload) service level and carriers. If an item is on backorder or an order exceeds the stocked quantity, Bullfrog Industries will contact the customer to notify of any delay and to provide an alternative shipping target date.
CANCELLATIONS: A customer can request an order cancellation if Bullfrog Industries has not yet shipped the item/s purchased. If the items have shipped and have been picked up by the courier or carrier, the customer must refer to our Return policy for directions.
LIMITED WARRANTY: For one year from the date of purchase to correct defects in materials or workmanship that existed when this tool was purchased. This warranty applies only to the original purchaser at retail and may not be transferred. To receive a warranty repair for your tool, you must present proof of purchase and return all original equipment packaged with the original product. Bullfrog Industries will repair any faulty workmanship, and either repair or replace any defective part, at our option. Bullfrog Industries will do so without any charge to you. Bullfrog Industries will complete the work in a reasonable time, but, in any case, within ninety (45) days or less.
THIS LIMITED WARRANTY DOES NOT COVER: This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defects resulting from misuse, abuse, neglect, alteration, accident, fire, flood, acts of God, modification or repairs. This warranty does not apply to accessories or damage caused where repairs have been made or attempted by others. This warranty gives you specific legal rights and you may have other rights which vary in certain states or provinces.
DISCLAIMER OF IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
In no event shall Bullfrog Industries LLC be liable for (A) Any indirect, incidental, punitive or consequential damages arising from the sale or use of the products sold hereunder, or (B) Any amount in excess of the amount actually paid to Bullfrog Industries for the product sold hereunder for any liability arising from the sale of or use of the product sold hereunder. This limitation applies both during and after the terms of the warranty.